Refund Policy

1. The short version

• Changed your mind within 72 hours of paying and before we start? Full refund.
• Once work starts, the 50% deposit is not refundable, because it covers time already reserved and work already done.
• Paid 100% upfront? We return what you paid for work we have not done yet (see the example below).
• Monthly services: cancel with 30 days' notice. Months already paid are not refunded.
• If we fail to deliver what we promised, you choose: a proportional refund or credit.
• Ad spend paid to Meta, Google or other platforms is never refundable by AXOW.

2. 72-hour cancellation window

If you cancel in writing within 72 hours after your first payment for a project and before we have started work, we refund 100% of what you paid. "Started work" means we have begun research, planning, design, writing or setup for your project, and we will tell you in writing when that happens.

3. One-time projects after work starts

In plain wordsThe deposit stays with us. Anything you paid beyond the deposit for work we have not done comes back to you.

If you pay 50% / 50%: after work starts, the 50% deposit is not refundable. If you cancel before delivery, you do not owe the second 50%, and we deliver everything finished up to that date.

If you pay 100% upfront: after work starts, we keep the larger of (a) 50% of the project price or (b) the value of work completed, and refund the rest.

Example: a $2,000 project paid in full. If you cancel when 30% of the work is done, we keep $1,000 (the 50% minimum) and refund $1,000. If you cancel when 70% is done, we keep $1,400 and refund $600.

We measure the work completed by the milestones in your Agreement, and we will show you how we calculated it.

4. Monthly services

Monthly services are paid in advance and are not refundable once the month has started. You can cancel at any time with 30 days' written notice; we keep delivering during the notice period, and you pay for it. There are no refunds for unused posts, hours or features within a paid month.

5. Our delivery guarantee

In plain wordsWe guarantee we will deliver what we agreed. We do not guarantee sales or followers, because nobody honestly can.

If we do not deliver something listed in your Agreement by the agreed date, for reasons that are our fault, you may choose a proportional refund for the undelivered items or the same amount as credit for other services. Delays caused by late materials or feedback on your side, or by third-party platforms, are not our fault. Refunds are not given because of marketing results (for example, likes, reach, reservations or sales), as explained in our Terms & Conditions.

6. Ad spend and third-party costs

Money you pay directly to advertising platforms (Meta, Google, TikTok and others) is controlled by those platforms and is never refundable by AXOW. Third-party purchases made for your project with your approval (domains, stock photos, fonts, software licenses, printing) are not refundable once bought.

7. If AXOW cancels

If we cancel a project without a valid reason (such as non-payment or a breach of our Terms), we deliver all finished work and refund the full value of the work not done, including that part of the deposit.

8. How to ask for a refund

1. Email hola@axowmarketing.com with your name, business, invoice number and the reason.
2. We reply within 5 business days with our decision and the calculation.
3. Approved refunds are sent to your original payment method within 10 business days. Your bank may take a few extra days to show it.

9. Payment disputes

Please talk to us before disputing a charge with your bank; most issues are solved quickly by email. If a payment is disputed without contacting us first, we may pause services until it is resolved. A dispute does not cancel amounts owed for work already delivered.

10. Your signed Agreement

If your signed proposal or service agreement has different refund terms, those terms apply to that project.